Trust and Security
What makes our House cleaning special?
Over the past 20 years Homeworks House Cleaning Service has consistently been one of the leaders in cleaning services in Philadelphia. We have developed a process and company wide system that guarantees customer satisfaction. Each home and customer is different with a wide range of needs and expectations. We hire and Train for excellence.
Frequently Ask Questions
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Absolutely. All of our staff are employees and covered under Pennsylvania Workers Compensation, which is important to protect you the homeowner. Be aware of other companies that hire subcontractors to avoid the costs of properly employing their workers. These companies leave you vulnerable to liability issues and lawsuits.
It’s very easy. We’ll email you an invoice with a link to your customer hub at the end of the work day for credit card payment. You can securely save your card information to reserve your spot for each cleaning appointment.
That is our preference. Your home deserves the personal touch that can best be delivered by the same great house cleaner who develops a familiarity and personal connection with you and your home. In the event that your regular cleaner is unavailable, we’ll always have another team member available for you or you can just reschedule.
Sure thing. Our staff is available Tuesdays thru Fridays with a 9:30 am or 1 pm start time. You can chose the day, time and rotation that suits you best. We always send an email and text reminder the day before your scheduled cleaning to be sure you’re expecting us.
It’s totally up to you. Most clients are at work or prefer to take some time off for themselves while we put things in order on the home front. You can let us know what you prefer.
For One-Time cleaning and for Move-in/Move-out cleaning, we bring the necessary supplies. However, for regularly scheduled cleaning we believe it’s most hygienic to keep your home insulated from other homes. Many services drag supplies and (worst of all) vacuum cleaners from one house to the next. This exposes your home to all matter of who-knows-what that has been drawn-up from other homes. We are happy to purchase products for you to avoid cross contamination and avoid the risk of spreading infestation from house to house.
Absolutely. We believe trust to be the foundation of our company and hire our staff based on character. It’s important to build a bond with our staff and our customers. We put a lot of effort into training and caring for our employees. We understand your home is your personal space and we respect your privacy, property and possessions.
We love pets! Let us know if your pets need any special attention when it comes to cleaning around them.
Our staff is made up of young mothers and creative types with an eye for cleaning. We look for employees who are focused, energetic and are the type of people we like to work with and that our customers are happy to have in their homes. Cleaning is hard work and requires energy, focus and desire to please our customers. We have very strict standards regarding character, attitude and past job performance. Check out Our Team page to meet our staff.
Our most popular services are Weekly and Bi-Weekly Cleanings. Some of our customers prefer a 3 or 4 week rotation or a One-Time cleaning. If you’re moving out of a house or apartment and you want to get your security deposit back, you’ll want to schedule a Move-in/Move-out cleaning. We also do Office Cleaning and the common areas of apartment buildings and condominiums.
We recommend lock boxes for house keys to be put out on the day of your cleaning. This helps to avoid disrupting your schedule with unexpected delays. Traveling through the city traffic and parking can be unpredictable. When possible, leave permission and keys at the front desk.
We love to get referrals! When you refer us to your friends, please have them mention your name. When they schedule a cleaning we’ll include a 20% discount to your next cleaning.
Every home is very different with a wide range of factors that affect the rate for cleaning your home. For one time cleaning, we charge by the hour. In this way your total will reflect the amount of work and detail you request. If you’re looking to set up a regular cleaning schedule, we generally like to meet with you for a few minutes to discuss your needs. We can then tell you more about our service and give you a quote. We’re confident you’ll find Homeworks to be a good fit for you, your family and your home.
Tips are always appreciated, never required. If you are pleased with the service and want to express your happiness with a tip, the cleaners will be very happy. You can expect the same high level of service either way.
Life is always in motion and sometimes unpredictable so we understand and try our best to be flexible. However last minute cancellations lead to unfillable time slots in you cleaners schedule, so we kindly request 24 hours notice to cancel or move your appointment.
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